Draft for counsel review — not in force

Customer terms

Version customer-terms/draft-2026-11-05. No market is live yet. Each market will have its own version of these terms, and checkout will record the version you accept.

Who we are

uCrypto is a brand of UQG Limited, a company registered in Cyprus. In these terms, "we" means UQG Limited and "you" means the person buying or spending tokens.

What tokens are

Tokens are a prepaid way to pay at merchants we have approved. You buy them by card at face value, with no purchase fee, and spend them on a checkout page we host at ucrypto.co.

Tokens only go one way

• You buy tokens by card, and you spend them at approved merchants.
• No cash-out. Tokens cannot be withdrawn or turned back into cash, except by a refund of unspent tokens as described below.
• No sending to other people. Tokens cannot be sent, transferred, sold or given to another person or account.

Refunds

You can ask for a refund of tokens you have not spent at any time after you bought them. A refund goes only to the card you paid with (or, if you paid another way, to that method).

Tokens you have spent belong to the merchant you paid and cannot be refunded. A payment to a merchant is between you and the merchant: if you are not satisfied with something you bought, that is a complaint under the merchant's terms. Ask the merchant first, then use our complaints route.

Your information

How we use your personal data is set out in our privacy notice.